Customer Service & Account Support
Our team assists customers with service options and account support directly inside retail store locations in a professional and friendly manner.
Rochester Talent Group directly employs its team members and does not operate as a staffing, placement, or recruiting agency. All positions are internal, W-2 roles within our organization.
About Us
Explore Openings
Connecting Brands & Customers Through People
Rochester Talent Group is a service-based company that supports in-person customer engagement and retail operations for nationally recognized brands.
Our team works directly with customers inside established retail store locations, providing service information, assisting with account needs, and delivering a professional and positive experience.
We focus on building reliable teams through structured training, hands-on experience, and consistent support.
All roles are in-person and based within retail environments. We are currently hiring for full-time customer service and retail positions in Rochester, NY and surrounding areas.
This is not a staffing agency.
Rochester Talent Group directly employs its team members and does not operate as a staffing or placement agency. All positions are internal, W-2 roles within our organization.
W-2 Employment — no independent contracting
Paid structured training program from day one
In-store only — no door-to-door or cold calling
Performance-based advancement opportunities
Based in Rochester, NY serving surrounding retail areas
W-2Employment Status
100%In-Person Roles
PaidTraining Provided
What We Do
Our Core Services
Rochester Talent Group supports in-store customer service and retail operations.
Product & Service Information
We provide clear and accurate product and service information to help customers make informed decisions with confidence.
In-Store Customer Experience
We support a positive and professional in-store experience — all services are performed in-person inside established retail store locations.
Why Choose Us
What Sets Rochester Talent Group Apart
We combine in-person expertise, structured training, and a performance-driven culture to deliver exceptional customer experiences and real career growth.
In-Person Advantage
Personal. Efficient. Results-Driven.
By operating directly inside established retail locations, our team connects with customers in a way that digital channels simply can't replicate — face-to-face, in the moment, and with genuine care.
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Face-to-Face Connection
Customers receive real, personal attention that builds trust and drives satisfaction.
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Inside Established Retail Brands
We operate within recognized retail environments, giving our team instant credibility.
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Consistent Brand Representation
Every interaction is delivered at the same professional standard — every time.
Team Development
Hands-On Training from Day One
We emphasize real-world learning and structured support. Every team member enters with the tools they need to succeed — and the coaching to keep growing throughout their career.
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Paid Structured Training
Compensation starts during training — no unpaid onboarding periods.
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Communication & Service Skills
Build transferable skills that are valuable across any professional career.
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Ongoing Support
Training doesn't stop after week one — our team continues to coach and develop members at every stage.
How It Works
Our Simple Hiring Process
We keep the process fast, transparent, and respectful of your time. Most candidates complete the hiring process within just a few days.
Submit Your Application
Fill out our quick online application. Let us know about your experience, availability, and why you're interested in joining the RTG team.
Initial Screening
A member of our team will reach out for a brief initial screening to learn more about you and answer any questions you have about the role.
Final Interview
You'll be invited to a final in-person or virtual interview to go over the role details, expectations, and next steps in depth.
Start & Get Paid to Train
Once hired, you'll begin our structured paid training program and start building the skills you need to succeed from day one.
Now Hiring
Current Openings
All positions are full-time, W-2 roles based in-person inside retail store locations in Rochester, NY and surrounding areas.
FAQ
Frequently Asked Questions
Have questions? We've got answers. If you don't see what you're looking for, feel free to reach out to us directly.
Rochester Talent Group supports customer engagement and in-store service operations within established retail environments. Our team works directly with customers to provide information, assist with service options, and ensure a positive experience.
Our corporate office is based in Rochester, NY with team members working in retail locations throughout surrounding areas based on staffing needs.
All positions are in-person and based within retail store locations. Team members work directly with customers in a face-to-face environment.
Employees assist customers, provide service information, answer questions, and support general in-store operations. The focus is on delivering a positive and professional customer experience.
All positions are W-2 employment roles.
We offer hourly pay based on experience. Additional performance-based earnings may be available, and paid training is provided.
Yes, all employees complete a structured training program with ongoing support.
The hiring process typically includes an initial screening followed by a final interview to review the role in more detail.
Most candidates complete the process within a few days depending on scheduling availability.
No, all roles are in-person.
No, all work is conducted inside retail locations. There is no door-to-door or cold calling involved.
Employees develop communication, customer service, time management, and professional skills.
Yes, advancement opportunities are based on performance and consistency.
Our Location
Based in Rochester, NY
Rochester Talent Group supports retail locations throughout Rochester, NY and surrounding areas based on staffing and business needs.
Office
1 Bausch and Lomb Pl
Rochester, NY 14604
Work Environment
In-person inside retail store locations throughout the Rochester area
Get In Touch
We'd Love to Hear from You
Whether you're interested in joining our team or have questions about what we do, we're happy to help. Reach out and we'll respond within 24 hours.
Office Address
1 Bausch and Lomb Pl
Rochester, New York 14604
Email Us
careers@rochestertalentgroup.comPhone
(585) 772-4721Service Area
Rochester, NY & surrounding retail locations
Business Hours
- Monday – Friday
- 9:00 AM – 5:00 PM
- Saturday
- Closed
- Sunday
- Closed